Everything you want to know, in one place

You complete a medical questionnaire and place an order. A BIG-registered doctor reviews the intake and decides whether a treatment is responsible. No algorithm is involved.

Then you will get the full amount back and we will explain why. Where possible, we advise an alternative or refer you on.

Yes. That is a legal requirement for prescribing prescription-only medication and protects you against the misuse of your data.

After approval and release by the pharmacy, usually within one to two working days.

No. The packaging is plain, with no logo or indication of the contents on the outside. Only Wellumo will appear on your statement.

Generally not: with us you pay yourself and get speed, guidance and discretion in return. Via your GP and pharmacy, part of it is often covered by the basic package, subject to the excess.

On your own account, yourself, without a notice period and without a phone call.

Yes. You pause until a date you choose yourself, or without an end date and you resume it yourself later.

That always goes through the doctor. You request it in your account; the doctor assesses it.

Only the doctor and pharmacy providing your treatment. Your medical answers will not be used for advertising.

For as long as the law requires for medical records. You can always request access via contact.